Return Information

RETURNS POLICY 

 

If you are unsatisfied with your purchase and would like to request a return for exchange or store credit (requirements must be met), please follow the guideline below.

Please send us an email to - returns@fameaccessories.com with your order number, the style number of the item/s you wish to return, how many pieces & the reason for the return. 

 

If it is a nondamaged return, you will have to ship the merchandise back to us at your own expense for a Store Credit ONLY. Nondamaged Returns will have a 20% restocking fee applied to the store credit. 

If you would like to return merchandise, please email returns@fameaccessories.com to get return authorization, DO NOT return merchandise without prior authorization this will result in a 25% restocking fee. 

Returns without original packaging will result in a 25% restocking fee. 

The customer is responsible for all shipping fees for non-damaged returns, including customs and duties for international returns.

Returns are processed within 7 business days of when we receive your return package.

Returns are compensated with Store Credit only. NO REFUNDS. 

Exchanges/Replacements are granted on a case-by-case basis. 

Shipping charges are non-refundable.

We are not responsible for any return packages that may become lost or stolen in transit. 

Could I return merchandise in your store location? 

 

Of course! You are welcome to return eligible products to our showroom, you will receive a store credit for the return that could be applied to a store purchase. 

 

If you want to exchange in the store, a store credit will be created and used for the exchange. 

 

The following are not eligible for Returns:

Merchandise received after 30 days of the original shipment date

SALE items are final sale & will not be eligible for credit or returns.

Merchandise that has been sold to your final consumer, will not be eligible for returns or credit. 

 

Fame reserves the right to determine eligibility for refunds, and to update this Policy at any time without notice.

 

 

DAMAGED MERCHANDISE

If you received damaged merchandise upon arrival, please follow the guideline below. 

 

Please send us an email to - returns@fameaccessories.com with your order number, the style number of the item/s, how many pieces and a picture where you could clearly see the damage on the merchandise. 

Damaged & Defective items must be reported within 7 days of Delivery. 

Damaged merchandise will be compensated with store credit ONLY. 

Replacements & Refunds are granted on a case-by-case basis for damaged merchandise. 

Please make sure to report all damaged items you received on your order at once, multiple credits will not be generated after your initial claim. 

A picture of the damaged product is REQUIRED. 

 

 

WRONG/MISSING MERCHANDISE

If you received wrong merchandise or are missing merchandise upon arrival, please follow the guideline below. 

 

For wrong merchandise: Please send us an email to - returns@fameaccessories.com with your order number, a picture of the items you received with the barcode and if you received any of the correct merchandise. 

For missing merchandise:  Please send us an email to - returns@fameaccessories.com with your order number, the style number of the missing item & how many pieces were missing.

 

 

Please make sure to double check with your receiving department first for missing items.

Please allow up to 2 business days for us to look into the problem and get back to you with a resolution.

• Please email returns@fameaccessories.com to get return authorization, and include your order number, style number of the item(s) you wish to return, quantity, and reason for return. DO NOT return merchandise without prior authorization; this will result in a 25% restocking fee. 
• You have to ship the merchandise back to us (this includes shipping costs, as well as customs and duties for international returns). Once we receive the returned merchandise, we will issue STORE CREDIT ONLY.
• We charge a 20% RESTOCKING FEE on non-damaged items in original packaging. If the item is not in its original packaging, we charge a 25% RESTOCKING FEE.
• Returns are processed within 7 business days of when we receive your return package.
• Exchanges or Replacements are granted on a case-by-case basis.
• We are not responsible for any return packages that may become lost or stolen in transit. 
• Returns can be done in store - when returning eligible products in store, please ensure you have your order or invoice number. Once the return is processed, you will receive store credit that will be applied to your next purchase.

• Any merchandise received more than 30 days from the time you initiate the return process.
• SALE items are final sale & are not eligible for credit or returns.
• Merchandise that has been sold to your final consumer is not be eligible for returns or credit. 

• Please email returns@fameaccessories.com and include your order number, style number of the item(s) damaged, quantity, and pictures of the damages. 
• Once we have all the information, we can issue you STORE CREDIT ONLY. Refunds and replacements are granted on a case-by-case basis.
• Damaged & Defective items must be reported within 30 days of Delivery. 
• Please make sure to report all damaged items you received on your order at once, multiple credits will not be generated after your initial claim.

• For MISSING merchandise, please email returns@fameaccessories.com with your order number, style number of the missing item(s), and quantity of missing merchandise.
• For WRONG merchandise, please email returns@fameaccessories.com with your order number, picture(s) of the incorrect item(s) with the barcode, as well as quantity. 
• Please make sure to double check with your receiving department to ensure any missing items were not accidentally misplaced.

Fame Accessories reserves the right to determine eligibility for refunds and to update this policy at any time without notice.