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FAQ
DO I NEED TO REGISTER BEFORE PLACING AN ORDER?
Yes, you need to create an account to place an order.
HOW DO I CREATE AN ACCOUNT?
Click the register button at the top of our webpage to create an account.
DO I NEED TO HAVE A SELLER'S PERMIT?
If you are a California resident, you must present a CA Seller's Permit to make a purchase. For any other state, you must submit either your EIN, Tax ID, or business license. All international customers must submit either their business permit or a minimum of 2 recent wholesale invoices from the US.
If you are a California resident, you must present a CA Seller's Permit to make a purchase. For any other state, you must submit either your EIN, Tax ID, or business license. All international customers must submit either their business permit or a minimum of 2 recent wholesale invoices from the US.
DOES THE INFORMATION REGISTERED NEED TO MATCH WITH MY RESELLER PERMIT/BUSINESS LICENSE?
Yes, all the information required to register an account with us on our website must match with your business license/reseller permit.
WHEN WILL MY ACCOUNT BE APPROVED?
Your account will be approved up to 2 business days after it has been reviewed. We will email you if there is any information needed.
DO YOU HAVE A STORE FRONT?
Yes! We are located at 945 E 10th St, Los Angeles, CA 90021. You are more than welcome to come pay us a visit and look at our products in person.
CAN I PICK UP MY ORDER IN STORE?
Yes, you can - Pick Up orders are ready the following business day! Our Pick Up address is 945 E 10th St, Los Angeles, CA 90021. Please have your order number on hand upon arrival. Please click here to read more about Pick Up Orders
CAN YOU HOLD ITEMS FOR ME?
Unfortunately, we cannot hold items without a deposit.
WILL I BE INFORMED IF MY ORDER HAS ANY SOLD OUTS?
You willl only be contacted regarding sold outs in your order if you selct the "YES" option in the final page during checkout. This will be under the notice "ATTENTION! Our inventory is NOT guaranteed and your order may not be complete! Would you like us to contact you before shipping your order?". We will hold your order for up to 1 business day or when we hear back from you, whichever comes first.
MY BANK STATEMENT SHOWS I WAS CHARGED FOR THE ORDER WHEN I PLACED IT, BUT MY ORDER CONTAINS SOLD OUT ITEMS. WILL I RECEIVE A REFUND?
When you first place an order with us, you will receive a pending authorization charge. This charge is pending until we process the final payment of your order after deducting the sold-out items. Once we take payment for the final invoiced amount, you should either receive a refund for the difference between the charge or the amount should be updated on your bank statement to the actual amount that payment was taken for.
IF MY ORDER CONTAINS IN STOCK MERCHANDISE & PREORDER ITEMS, WILL THE ORDER BE SHIPPED SEPERATELY?
If you have in stock & preorder merchandise on your order, we will contact you to confirm if you would like to wait for the preorder items or backorder them and have your in-stock items shipped. Please note if you would like the merchandise shipped separately there will be two shipping fees, one for the in-stock merchandise and one for the backorder containing preorder items.
WILL YOU NOTIFY ME WHEN ITEMS ARE BACK IN STOCK?
Not all items have a restock date. We encourage customers to check our new arrivals and back in stock section as it is updated daily. If you really need a style that will not be restocking, you can email us to inquire about special orders.
DO YOU OFFER EXPEDITED SHIPPING?
Yes, we do offer expedited shipping options (UPS Next Day, UPS 2nd Day, UPS 3 Day). Please note these will not be our $12.00 flat rate, rather you will be charged the actual rate (depends on weight, dimensions, and shipping address). If you would like a shipping quote, please contact us via chat or email (support@fameaccessories.com).
MY TRACKING STILL SAYS PRE-SHIPMENT, WHEN WILL MY TRACKING BE UPDATED?
MY TRACKING STILL SAYS PRE-SHIPMENT, WHEN WILL MY TRACKING BE UPDATED?
Occasionally, tracking numbers are not updated by couriers. Please wait 7 business days for the tracking to update. If there is no update by then
I THINK MY PACKAGE WAS LOST OR STOLEN, WHAT DO I DO NOW?
Please wait 5 business days after your expected delivery date, as
Please allow until a few days after your expected delivery date to receive your order. If you still have not received your order, please contact us so that we can assist with an investigation.
Please allow until a few days after your expected delivery date to receive your order. If you still have not received your order, please contact us so that we can assist with an investigation.
CAN I PLACE A SPECIAL ORDER?
Yes, please email support@fameaccessories.com to inquire any back orders, bulk orders, and custom orders.
DO YOU ACCEPT ANY OTHER PAYMENT METHOD OTHER THAN CREDIT CARD?
Yes, we do! We accept PayPal & Venmo.
CAN I MODIFY OR CANCEL MY ORDER?
If your order is still processing, please email us (support@fameaccessories.com) or call with your order number and your request for modification or cancellation. If your order has been processed, we cannot change or cancel the order. Please note: any changes to your order may delay the shipping of your order by one business day.
COULD I ADD TO MY ORDER AFTER IT HAS BEEN PLACED?
Yes, you are more than welcome to add up to three styles to your order if it is still processing. If you would like to add more than three styles, please place a new order. We will keep your current order on hold and have both orders ship out together.
DO YOU SHIP INTERNATIONALLY?
HOW DO I MAKE A RETURN?
I WAS CHARGED FOR SOME ITEMS THAT ARE MISSING/DAMAGED, WHAT DO I DO?
We are so sorry you are missing items or received damaged items! Please email returns@fameaccessories.com regarding your missing/damaged items. We will require your Company name, Invoice number, and a good contact number. For damaged items we will require pictures of the damages.
We are so sorry you are missing items or received damaged items! Please email returns@fameaccessories.com regarding your missing/damaged items. We will require your Company name, Invoice number, and a good contact number. For damaged items we will require pictures of the damages.
If you have missing or damaged merchandise on your order, please send us an email to returns@fameaccessories.com with your order number, style number of damaged/missing merchandise, quantity of missing/damaged item(s), and pictures of the damaged items. Our team will inform you of next steps.
We are so sorry you are missing items or received damaged items! Please email returns@fameaccessories.com regarding your missing/damaged items. We will require your Company name, Invoice number, and a good contact number. For damaged items we will require pictures of the damages.DO I NEED TO REGISTER BEFORE PLACING AN ORDER?
Yes, you will need to create an account to place an order.
DO I NEED TO HAVE A SELLER'S PERMIT?
If you are a California resident, you must present a CA Seller's Permit to make a purchase. For any other state, you must submit either your EIN, Tax ID, or business license. For International customers: Canada residents must present their business license. All other international customers must submit a minimum of 2 recent wholesale invoices from the US.
DOES THE INFORMATION REGISTERED NEED TO MATCH WITH MY RESELLER PERMIT/BUSINESS LICENSE?
Yes, all the information required to register an account with us on our website must match with your business license/reseller permit.
HOW DO I CREATE AN ACCOUNT?
Click the register button at the top of our webpage to create an account.
WHEN WILL MY ACCOUNT BE APPROVED?
Your account will be approved in 1-2 business days after your information is reviewed.
DO YOU HAVE A STORE FRONT?
Yes! We are located at 948 Crocker St, Los Angeles, CA 90021. You are more than welcome to come pay us a visit and look at our products in person.
CAN I PICK UP MY ORDER IN STORE?
Yes, you can. Please check out as "Store Pick Up" once you place the order, this will allow us to prioritize your order for pick up. If you do not check out using the "Pick Up" shipping method your order will not be prioritized and there might be a possibility that it will not be ready for pick up the following business day.
CAN YOU HOLD ITEMS FOR ME?
Unfortunately, we cannot hold items without a deposit but if you would like to place a special order, please contact us so we can further assist you.
WILL I BE INFORMED IF MY ORDER HAS ANY SOLD OUTS?
There will be 3 separate occasions when we will contact you to inform you of sold-out items.
1. You are a first-time buyer.
2. Your order is more than 50% sold out.
3. On the final check out window, there will be a warning box that states "ATTENTION! Our inventory is NOT guaranteed, and your order may not be complete! Would you like us to contact you before shipping your order?" If you select “Yes" we will contact, you to let you know if your order had any sold-out items and the order will be placed on hold until you confirm the sold-out merchandise.
MY BANK STATEMENT SHOWS I WAS CHARGED FOR THE ORDER WHEN I PLACED IT, BUT MY ORDER CONTAINS SOLD OUT ITEMS. WILL I RECIEVE A REFUND?
When you first place an order with us, you will receive a pending authorization charge. This charge is pending until we process the final payment of your order after deducting the sold-out items. Once we take payment for the final invoiced amount, you should either receive a refund for the difference between the charge or the amount should be updated on your bank statement to the actual amount that payment was taken for.
IF MY ORDER CONTAINS IN STOCK MERCHANDISE & PREORDER ITEMS, WILL THE ORDER BE SHIPPED SEPERATELY?
If you have in stock & preorder merchandise on your order, we will contact you to confirm if you would like to wait for the preorder items or backorder them and have your in-stock items shipped. Please note if you would like the merchandise shipped separately there will be two shipping fees, one for the in-stock merchandise and one for the backorder containing preorder items.
WILL YOU NOTIFY ME WHEN ITEMS ARE BACK IN STOCK?
Not all items have a restock date. We encourage customers to check our new arrivals and back in stock section as it is updated daily. If you really need a style that will not be restocking, you can email us to inquire about special orders.
DO YOU OFFER EXPEDITED SHIPPING?
Yes! Click here to see our shipping policy.
MY TRACKING STILL SAYS PRE-SHIPMENT, WHEN WILL MY TRACKING BE UPDATED?
Sometimes tracking may not be updated by the carrier. Please allow until your expected delivery date to receive your order. If at that time you have not received your order, please contact us so that we can assist with an investigation.
I THINK MY PACKAGE WAS LOST OR STOLEN, WHAT DO I DO NOW?
Please allow until a few days after your expected delivery date to receive your order. If at that time you have not received your order, please contact us so that we can assist with an investigation.
CAN I PLACE A SPECIAL ORDER?
Yes, please email support@fameaccessories.com to inquire any back orders, bulk orders, and custom orders.
DO YOU ACCEPT ANY OTHER PAYMENT METHOD OTHER THAN CREDIT CARD?
Yes, we do! We accept pay pal & Venmo.
CAN I MODIFY OR CANCEL MY ORDER?
If your order has not been processed, please email us your order number and your request for modification or cancellation. If your order has been processed, we cannot change or cancel the order. Please note: any changes to your order may delay the shipping of your order by one business day.
COULD I ADD TO MY ORDER AFTER IT HAS BEEN PLACED?
Yes, you are more than welcome to add up to three styles to a pending order, anything greater than that you would have to place a new order and we would be able to place your current order on hold so we could ship both orders out together.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. Please click here to read our shipping policy.
HOW DO I MAKE A RETURN?
Please click here for our return policy and instructions.
I WAS CHARGED FOR SOME ITEMS THAT ARE MISSING/DAMAGED, WHAT DO I DO?
We are so sorry you are missing items or received damaged items! Please email returns@fameaccessories.com regarding your missing/damaged items. We will require your Company name, Invoice number, and a good contact number. For damaged items we will require pictures of the damages.