DO I NEED TO REGISTER BEFORE PLACING AN ORDER?
Yes, you will need to create an account to place an order.
DO I NEED TO HAVE A SELLER'S PERMIT?
If you are a California resident, you must present a CA Seller's Permit in order to make a purchase. For any other state, you must submit either your EIN, Tax ID or business license. For International customers: Canada residents must present their business license. All other international customers must submit a minimum of 2 recent wholesale invoices from the US.
HOW DO I CREATE AN ACCOUNT?
Click the register button at the top of our webpage to create an account.
WHEN WILL MY ACCOUNT BE APPROVED?
Your account will be approved in 1-2 business days after your information is reviewed.
WHEN WILL MY ORDER SHIP?
All orders placed before 12pm PST will be shipped the same day. Any orders placed after 12pm PST will be shipped out the following business day.
DO YOU HAVE A STORE FRONT?
Yes! We are located at 948 Crocker St Los Angeles, CA 90021
CAN I PICK UP MY ORDER IN STORE?
Yes you can. Please check out as "Store Pick Up" once you place the order.
CAN YOU HOLD ITEMS FOR ME?
Unfortunately we cannot hold items but if you would like to place a special order, please contact us so we can further assist you.
SOME OF MY ITEMS WERE OUT OF STOCK, WHAT HAPPENS NOW?
You will only be charged for the items that were shipped in your order. If the items become available again in the future, you may place another order for those items.
WILL YOU NOTIFY ME WHEN ITEMS ARE BACK IN STOCK?
Items may or may not be restocked. We encourage customers to check our new arrivals and back in stock section as it is updated daily. If you really need the items you can email us to inquire about special orders.
DO YOU OFFER EXPEDITED SHIPPING?
Yes! Click here to see our shipping policy.
MY TRACKING STILL SAYS PRE-SHIPMENT, WHEN WILL MY TRACKING BE UPDATED?
Sometimes tracking may not be updated by the carrier. Please allow until your expected delivery date to receive your order. If at that time you have not received your order, please contact us so that we can assist with an investigation.
I THINK MY PACKAGE WAS LOST OR STOLEN, WHAT DO I DO NOW?
Please allow until a few days after your expected delivery date to receive your order. If at that time you have not received your order, please contact us so that we can assist with an investigation.
CAN I PLACE A SPECIAL ORDER?
Yes, please email firstname.lastname@example.org to inquire any back orders, bulk orders and custom orders.
DO YOU ACCEPT PAYPAL?
Yes we do!
CAN I MODIFY OR CANCEL MY ORDER?
If your order has not be been processed, please email us your order number and your request for modification or cancellation. If your order has been processed, we cannot change or cancel the order. Please note: any changes to your order may delay the shipping of your order by one business day.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. Please click here to read our shipping policy.
HOW DO I MAKE A RETURN?
Please click here for our return policy and instructions.
I WAS CHARGED FOR SOME ITEMS THAT ARE MISSING/DAMAGED, WHAT DO I DO?
We are so sorry you are missing items or received damaged items! Please email email@example.com regarding your missing/damaged items. We will require your Company name, Invoice number, and a good contact number. For damaged items we will require pictures of the damages.